Businesses operate in an age of unprecedented speed and complexity. In this exciting but challenging environment, businesspeople are increasingly busy, stressed and rushed. Communication, influence and teamwork is becoming more important, but increasingly strained.

These three skills are indisputably at the very heart of business life and essential in achieving clarity of information, effective coordination and positive and efficient change. With excellent communication, influence and teamwork skills, the world of business becomes an infinitely more rewarding place for your staff and your business.

This course employs written material, videos, images and exercises to teach users how to cultivate these skills and ensure that they maximise their professional value.Group discounts also available.


Module 1: Introduction

1.1: Introduction

Module 2: Communication

2.1: Wants vs. Needs and Open vs. Closed Questions
2.2: Introverts and Extroverts
2.3: Listening
2.4: Body Language
2.5: Emotions

Module 3: Influence

3.1: Influence
3.2: Power and Empathy
3.3: Consistency
3.4: Influencing Techniques
3.5: Credibility and Presenting

Module 4: Teamwork

4.1: Types of Teamwork
4.2: Running a Team
4.3: Conflict in Teams
4.4: Team Communication

Module 5: Further Communication Tips

5.1: Using Rapport to Influence Team Performance

Module 6: Outro

6.1: Communicating with Yourself

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  • Do you provide training for groups?
    • Group training is an option across all of the titles we teach.
  • Can the training be done virtually?
    • Yes, all of our titles can be delivered virtually where the student and instructor are in different locations.
  • Can it also be done at our location?
    • We have trainers available for onsite as well.
  • What if our team is dispursed across the country or globe?
    • Satellite locations and virtual classrooms can be set up across our 3,000+ location of classrooms.
  • What if we don't need to be trained on all of the content in the standard agendas?
    • All of our titles can be tailored to accomodate the organizational learning objectives.
  • Can the students learn even if they cannot attend a live session?
    • Yes, many of our titles are available On Demand which means 24/7 access to learning content.
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    • Our team of learning professionals are always available to answer questions or provide assistance..
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