Businesses operate in an age of unprecedented speed and complexity. In this exciting but challenging environment, businesspeople are increasingly busy, stressed and rushed. Communication, influence and teamwork is becoming more important, but increasingly strained.

These three skills are indisputably at the very heart of business life and essential in achieving clarity of information, effective coordination and positive and efficient change. With excellent communication, influence and teamwork skills, the world of business becomes an infinitely more rewarding place for your staff and your business.

This course employs written material, videos, images and exercises to teach users how to cultivate these skills and ensure that they maximise their professional value.Group discounts also available.


Module 1: Introduction

1.1: Introduction

Module 2: Communication

2.1: Wants vs. Needs and Open vs. Closed Questions
2.2: Introverts and Extroverts
2.3: Listening
2.4: Body Language
2.5: Emotions

Module 3: Influence

3.1: Influence
3.2: Power and Empathy
3.3: Consistency
3.4: Influencing Techniques
3.5: Credibility and Presenting

Module 4: Teamwork

4.1: Types of Teamwork
4.2: Running a Team
4.3: Conflict in Teams
4.4: Team Communication

Module 5: Further Communication Tips

5.1: Using Rapport to Influence Team Performance

Module 6: Outro

6.1: Communicating with Yourself

Business Foundation

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  • What is the difference between On Demand and Virtual Classroom?
    • On demand is learn at your own pace on your schedule while virtual classroom is instructor-led at set time and dates.
  • With On Demand, do I have access 24/7?
    • Yes, you can login and work with the material and labs anytime you like.
  • Do I need any special software?
    • A browser and an Internet connection is all you need.
  • For Virtual Classroom, is it taught by a live instructor?
    • Yes
  • Are the courses monitored by experts?
    • Yes, we only work with subject matter experts with many years of consulting and training.
  • Can I ask follow up questions with the Instructor?
    • Yes, that's why we are here.
  • How long do I have access after I sign up?
    • Most courses are 90 days but some of the bundles are one year.
  • Can I take both On Demand and attend a Virtual Classroom session for a discount?
    • Yes, just talk to one of our COD representatives and they can provide bundle discounts and pricing.
  • How long does it take after I sign up?
    • Usually within 24 hrs or less.
  • Check all of our FAQ's