Businesses operate in an age of unprecedented speed and complexity. In this exciting but challenging environment, businesspeople are increasingly busy, stressed and rushed. Communication, influence and teamwork is becoming more important, but increasingly strained.

These three skills are indisputably at the very heart of business life and essential in achieving clarity of information, effective coordination and positive and efficient change. With excellent communication, influence and teamwork skills, the world of business becomes an infinitely more rewarding place for your staff and your business.

This course employs written material, videos, images and exercises to teach users how to cultivate these skills and ensure that they maximise their professional value.Group discounts also available.

 

Module 1: Introduction

1.1: Introduction

Module 2: Communication

2.1: Wants vs. Needs and Open vs. Closed Questions
2.2: Introverts and Extroverts
2.3: Listening
2.4: Body Language
2.5: Emotions

Module 3: Influence

3.1: Influence
3.2: Power and Empathy
3.3: Consistency
3.4: Influencing Techniques
3.5: Credibility and Presenting

Module 4: Teamwork

4.1: Types of Teamwork
4.2: Running a Team
4.3: Conflict in Teams
4.4: Team Communication

Module 5: Further Communication Tips

5.1: Using Rapport to Influence Team Performance

Module 6: Outro

6.1: Communicating with Yourself
 

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FAQ's

  • What is Virtual Classroom?
    • Virtual Classroom is Instructor-led training delivered to dispersed students on specific dates and times. Students attend using a computer and Internet connection. Learn More.
  • What is On Demand?
    • On Demand allows students to learn at their own pace on their own time with the support from our instructors. Learn More.
  • Do you provide training for groups?
    • Group training is an option across all of the titles we teach.
  • Can it also be done at our location?
    • Yes, we have trainers available for onsite as well.
  • What if our team is dispursed across the country or globe?
    • Satellite classrooms can be set up across our 3,000+ worldwide locations. Learn More
  • What if we don't need to be trained on all of the content in the standard outlines?
    • All of our titles can be tailored to accomodate your organizational learning objectives.
  • Can the students be tested and monitored as part of the training objectives?
    • Yes, we have a Learning Mangement System (LMS) as part of our suite of learning management solutions. Learn More.
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