Making better decisions within an organisation is crucial to getting better results. In a complex organisational environment with competing interests and limited resources, effective decision-making can become a significant challenge. This course will help you overcome that challenge.

By applying a simple and structured approach to problem solving, new options will become clear. When identifying potential solutions, thinking critically provides the tools to determine the correct solution for each situation.

This course introduces you to the principles of 'critical thinking', then teaches you a framework to apply in the workplace.


Module 1: Introduction to Critical Thinking

1.1: What is 'Critical Thinking' All About?
1.2: Core Principles it Helps to Know
1.3: The Reality of Decision Making
1.4: How Much Does it Matter?

Module 2: Building Your Case: Data and Methods

2.1: Data Quality
2.2: Understanding Data
2.3: Interviews: Your Best Qualitative Technique

Module 3: The Problem Solving Approach

3.1: Know Your Outcome
3.2: Examine Your Problem
3.3: Generate Options
3.4: Analyse Options and Select a Solution
3.5: Decision Making
3.6: Implementation Planning
3.7: Evaluation

Module 4: Presenting Your Case

4.1: Presenting and Influencing

Module 5: Conclusion

5.1: Keep an Open Mind and Ask Good Questions

Business Foundation

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  • What is the difference between On Demand and Virtual Classroom?
    • On demand is learn at your own pace on your schedule while virtual classroom is instructor-led at set time and dates.
  • With On Demand, do I have access 24/7?
    • Yes, you can login and work with the material and labs anytime you like.
  • Do I need any special software?
    • A browser and an Internet connection is all you need.
  • For Virtual Classroom, is it taught by a live instructor?
    • Yes
  • Are the courses monitored by experts?
    • Yes, we only work with subject matter experts with many years of consulting and training.
  • Can I ask follow up questions with the Instructor?
    • Yes, that's why we are here.
  • How long do I have access after I sign up?
    • Most courses are 90 days but some of the bundles are one year.
  • Can I take both On Demand and attend a Virtual Classroom session for a discount?
    • Yes, just talk to one of our COD representatives and they can provide bundle discounts and pricing.
  • How long does it take after I sign up?
    • Usually within 24 hrs or less.
  • Check all of our FAQ's