In order to deliver radical and beneficial change, business analysts must be able to identify, evaluate and improve business processes. The use of modelling techniques facilitates a methodical and effective approach to defining change requirements.

This allows organisations to achieve significant improvements in the efficiency of their operations and the effectiveness of their product and service delivery.

This course will help business analysts deal with these challenges. It will equip delegates with the fundamental skills to identify and model core business processes at an organisational level, essential for the successful improvement of the business.

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Module 1: The Context for Business Process Modelling

1.1: Course Overview
1.2: The Purpose of Business Process Modelling
1.3: Process for Business Process Modelling
1.4: Approaches to Business Process Modelling
1.5: The Hierarchy of Business Processes - Organisation, Process and Task Levels
1.6: Difference Between the Process View and Functional View of an Organisation
1.7: Advantages of the Process View

Module 2: Organisational Model of Processes

2.1: Relationships Between Processes, Including Those at the Same Level and Between Levels of Hierarchy
2.2: Building an Organisational View of Processes
2.3: Delivering Value to Customers and the Value Proposition

Module 3: Modelling Business Processes

3.1: Business Process Modelling Techniques
3.2: Events That Trigger Business Processes
3.3: The Outcomes from Business Processes
3.4: Business Process Modelling Notation
3.5: Business Process Measures

Module 4: Tasks

4.1: Task Measurement in Practice (Case Study Activity 2 & 3 Feedback)
4.2: Identifying Tasks and Document Tasks

Module 5: Evaluating and Improving Business Processes

5.1: Identifying Problems with the As-Is Business Process
5.2: Analysing the Process Flow
5.3: Analysing the Tasks
5.4: Staff Performance Issues
5.5: Challenging the Business Rules
5.6: Modelling the IT Business Process Improvement
5.7: Approaches to Business Process Improvement

Module 6: Transition

6.1: Integration of Process Modelling and Requirements Definition
6.2: Implementation Issues

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