This course is an introduction to the Microsoft® Office 365 environment from the perspective of new user. With Office 365, users can be productive anytime using Microsoft’s Office 365 powerful communication and collaboration tools available in the cloud. In this course we will look at logging in and navigating the Office 365 ecosystem as well as exploring profile and account settings. We’ll also preview Office Online and the App store. OneDrive will also be examined for storage and document management along with creating, managing and sharing sites.

   Office 365 for End Users

Office 365 End User

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This course is designed for information workers who are using or will use Office 365. This course will provide students with the knowledge and skills to efficiently use Office 365 on a day-to-day basis. The course is designed with real world scenarios in mind. Students will learn how to use Outlook Online, Skype for Business, OneDrive for Business, SharePoint Online, and OneNote. At the end of this course students will be able to effectively navigate Office 365 and make use of all of the features of Office 365.

Audience Profile

This course is intended for anyone who is using or will use Office 365. The course is also intended for decision makers who are trying to understand the features and benefits of Office 365 and how it can increase employee productivity.

At Course Completion

  • Understand Office 365
  • Navigate Office 365
  • Use Outlook Online
  • Use Skype for Business
  • Use SharePoint Online
  • Understand OneDrive for Business
  • Manage Outlook features, contacts, groups, distribution groups, and calendars
  • Use SharePoint Online to collaborate with others, manage documents and site navigation
  • Use Skype for Business to collaborate with internal and external contacts
  • Create, organize, and manage OneNote notebooks


Module 1: Office 365 Overview

This module will help students understand what Office 365 is and the components that make up Office 365. Students will learn how Office 365 can increase work productivity by allowing them to work when and where they need to.


  • Office 365 Overview
  • Accessing Office 365
  • Managing Office 365 profiles

Lab 1: Getting to Know Office 365

  • Sign up for Office 365
  • Explore Office 365 and manage your profile
After completing this module, students will be able to:
  • Understand Office 365
  • Describe the different components of Office 365
  • Sign in to Office 365
  • Manage your Office 365 profile

Module 2: Using Outlook Online

This module describes how to use Outlook Online. Students will learn how to manage their email, create contacts, create groups, manage attachments, create calendar views, and manage Outlook settings.


  • Manage Email
  • Managing Calendars
  • Managing Contacts
  • Configuring Outlook Options

Lab 1: Using Outlook Online

  • Managing email
  • Working with attachments
  • Working with calendar views
  • Managing contacts
  • Configuring Outlook Online options
After completing this module, students will be able to:
  • Create, send, and reply to email
  • Search and filter email
  • Create appointments
  • Manage reminders
  • Add and share calendars
  • Add and update contact information
  • Import contacts, create groups, and search contacts
  • Use automatic rules to manage and organize email
  • Manage distribution groups

Module 3: Using Skype for Business

This module will introduce students to Skype for Business. Students will learn how to use Skype for Business for instant messaging, web conferencing, and audio and video conferencing.


  • Skype for Business overview
  • Instant Messaging in Skype for Business
  • Conferencing in Skype for Business

Lab 1: Using Skype for Business

  • Managing contacts and groups in Skype for Business
  • Using Instant Messaging with Skype for Business
  • Conferencing in Skype for Business
After completing this module, students will be able to:
  • Describe the features of Skype for Business
  • Use Skype for Business for Instant Messaging
  • Create Audio and Web conferences
  • Manage contacts and groups in Skype for Business

Module 4: Using SharePoint Online

This module introduces students to SharePoint Online. Students will learn how locate and share documents in SharePoint Online. After completing this module students will be able to customize their SharePoint site, search for content, customize workflows in SharePoint Online, and configure list-based information management.


  • Working with site content and navigation
  • Managing workflows in SharePoint Online
  • Implement information management policies

Lab 1: Using SharePoint Online

  • Search site content
  • Customize site navigation
  • Manage content approval
After completing this module, students will be able to:
  • Search site content
  • Customize SharePoint Online sites
  • Implement information policies
  • Manage content approval workflows
  • Understand content organizer

Module 5: Using OneDrive for Business and OneNote Online

This module will show students how to create, modify, save, and share documents using OneDrive for Business. Students will learn how to create and open OneNote notebooks and work with OneNote sections and pages and how to add new content to a new OneNote page.


  • OneDrive Overview
  • OneNote Online Overview

Lab 1: Using OneDrive for Business

  • Create, view, and edit files with OneDrive for Business
  • Manage your files with OneDrive for Business

Lab 2: Using OneNote Online

  • Create and organize a OneNote notebook
  • Take and manage notes
  • Locate and share information
After completing this module, students will be able to:
  • Describe the difference between OneDrive and OneDrive for Business
  • Create and manage files using OneDrive for Business
  • See your OneDrive files from other devices
  • Share your OneDrive files with others
  • Create and organize OneNote notebooks
  • Share information from a notebook
  • Find information in a notebook
  • Manage notebook content


User Dashboard: Gives you access to key areas and status updates

The user dashboard: shows key usage stats for the learner such as modules completed, time spent, scores.


Video Modules: Watching videos help with retaining new concepts

Video Modules: a balanced mix of text, video, downloadable exercises and responsive imagery.


Rich content: Detailed content

Easy to find and follow content revelant to the topic being reviewed.


Quizzes: Interactive Quizzes

Interactive quizzes help to determine areas you need to work on and which ones you are comfortable with.

Certifcate of Completion: Certificates help to communicate your achievement.

At course completion a certificate is issued to illustrate your capabilities with the tool.

Content Details

Section 1: Introduction and Course Structure

Unit 1.1 - The Changing Nature of Organizations and Work

Discuss how the Office 365 subscription model and online portal helps organisations become more flexible, collaborative and agile in today's changing workplace.

Section 2: Office 365 Basics

Unit 2.1 - Office 365 Services

Explore the key components and differences between the Office 365 licensing plans to determine the most suitable and cost effective package for you or your organisation.

Unit 2.2 - Office 365 Structure and Navigation

Personalize the look and feel of your Office 365 portal and use the application launcher to switch between programs

Unit 2.3 - Office 365 Platforms

Discuss the differences between Office Online and the full desktop applications and install Office 365 on 5 different devices

Section 3: Web-Based Email and Calendar in Office 365

Unit 3.1 - Using Office 365 Outlook Online

Use Clutter to filter low priority email messages and share your calendar with others

Section 4: Coordinating Work in Office 365

Unit 4.1 - Using Outlook Tasks to Manage Work

Create new tasks in Outlook to manage outstanding work items and synchronise task lists from Sharepoint to Outlook

Section 5: Communicating in real time Using Office 365

Unit 5.1 - Skype for Business Overview

Explore the Skype for Business Services available and determine which service best suits the needs of your organisation.

Unit 5.2 - Skype for Business Instant Message and Presence

Communicate with colleagues using Instant Messenger and understand how to use presence indicators to set your status. Use Instant Messenger through Outlook and review past conversations

Unit 5.3 - Skype for Business Contacts and Groups

Organize your contacts in your contacts list, set up groups and tag contacts so you are alerted when their presence status changes

Unit 5.4 - Skype for Business for Web Conferencing

Schedule and manage engaging meetings in Skype for Business and use whiteboards, polls and Q&A to create an engaging meeting experience for participants

Section 6: Collaborating on Documents with Office 365

Unit 6.1 - MS Office in the Cloud

Use Office Online to create documents, spreadsheets and presentations that can be edited by multiple people at the same time

Unit 6.2 - OneDrive for Business

Explore the differences between OneDrive, OneDrive for Business and Sharepoint Online. Learn how to save documents into the cloud and synchronize them locally so they can be used offline

Section 7: Where Teams Hang Out: SharePoint in Office 365

Unit 7.1 - SharePoint Basics

Familiarize with the structure of SharePoint Online and discuss how it can be used to store, organize, share and access information from anywhere using a web browser.

Unit 7.2 - SharePoint Team Sites

Create a SharePoint Team Site and customise it using themes, widgets and links

Section 8: Information from Across the Organization: Newsfeeds and Yammer in Office 365

Unit 8.1 - Using Newsfeed

Start conversations and post comments in the newsfeed to improve communication amongst members of a team site

Unit 8.2 - Using Yammer

Use Yammer to share documents, information, content and knowledge with team members in a collaborative, social media style environment.

Section 9: New Collaboration Features of Office 365

Unit 9.1 - Modern Searching with Delve

Use Delve to deliver the documents that are most relevant to you directly to your Delve dashboard.

Unit 9.2 - Using Sway

Create engaging, visually stunning presentations using Sway and share them with colleagues

Unit 9.3 - Office 365 Groups

Use Office 365 Groups to make collaborating together on a project simple and efficient using document sharing, group calendar management, group note taking and group conversations

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Office 365 Productivity Bundle


  • What is Virtual Classroom?
    • Virtual Classroom is Instructor-led training delivered to dispersed students on specific dates and times. Students attend using a computer and Internet connection. Learn More.
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    • On Demand allows students to learn at their own pace on their own time with the support from our instructors. Learn More.
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    • Group training is an option across all of the titles we teach.
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    • Yes, we have trainers available for onsite as well.
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    • All of our titles can be tailored to accomodate your organizational learning objectives.
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    • Yes, we have a Learning Mangement System (LMS) as part of our suite of learning management solutions. Learn More.
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