• Identification of training goals and requirements
• Inventory of tools, services and solutions
• Curricula, technology and performance monitoring analysis
Identification of training goals and requirements
The most important part of any successful training engagement is understanding our customer’s objectives. We want to make sure our training strategy is in alignment with well-defined organizational goals. Training requirements can then be developed and communicated to the organizational team members and leadership so that expectations are properly set.
Identification of tools, services and solutions
Part of requirements gathering and definition is an understanding of the tools and services being used by each organization. Organizations today use a wide range of tools and services that are unique to their business. The multitude of productivity solutions and technologies in the marketplace make it critical that we understand what each organization is currently using.
Curricula, technology and performance monitoring analysis
Along with defining detailed requirements, it’s important to analyze curriculum, learning platforms and performance monitoring. In other words, what tools are you currently using for training, what “body of knowledge” do you have or have licenses/subscriptions to and how are you tracking the student progress pre and post training engagement.
• Identification of training content and assets
• Identify roles and responsibilities of learners
• Define, develop and augment curriculum and agendas
Identification of training content and assets
The analysis of curricula gives us a broad understanding of the overall training framework currently in place. The identification of training content and assets allows us to align our current training plan with the assets you already have. Many organizations don’t realize they have undiscovered value added resources available to them.
Identify roles and responsibilities of learners
In an ideal world, the roles and responsibilities will be defined and documented in an accompanying governance plan. This is a critical component when formulating agendas to ensure the learner’s role is mapped to the topics being covered during each training engagement.
Define, develop and augment curriculum and agendas
We help to identify and develop the curriculum that aligns with the business goals and mapped to the learners roles and responsibilities. This is also our opportunity to augment the curriculum with internal processes, governing standards and business rules.
• Identify delivery options and approach
• Manage delivery logistics and student scheduling
• Provide training support and performance monitoring
Identify delivery options and approach
There have never been more options when it comes to training delivery. We offer the flexibility and options to deliver training that is most suitable for the learners. When a technical team is small and dispersed, a cloud delivery might make the most sense. For a larger group covering soft skills training, a virtual classroom would be the ideal approach. This also includes our delivery methodology. We introduce different training techniques such as “break-out” sessions and “scenario based” deliveries to ensure a successful engagement.
Manage delivery logistics and student scheduling
The actual delivery of the training engagement can often be a burden to the organization and we assist with managing logistics. This includes accommodations such as lunches, snacks, communicating locations and other important logistical information. This can also include assisting with student registrations and scheduling.
Provide support and performance monitoring
After the training is complete, the students will often have follow up questions with the learning professional and we support and encourage that interaction. We also understand the importance of measuring the productivity and performance after the learners have gone through training. This provides insightful information to the organization so you can adjust and modify the training strategy to get the most value out of future investments.